URW Community FCU EFT Disclosure
Our Electronic Funds
Transfer Terms disclosure explains your and our rights and responsibilities
concerning electronic fund transfer (EFT) debits from and credits to the
accounts you have with us. EFTs are
electronically initiated transfers of money involving an account with us and
multiple access options, including DNAWeb, direct deposits, automated teller
machines (ATMs), Visa Check Card (Card), and Teller Talk (audio response
system) services.
1. EFT Services
a.
Automated Teller Machines
You may use your Card and personal
identification number (PIN) at Automated Teller Machines (ATMs) of the Credit
Union, Accel, Plus, and such other machines or facilities as we may designate.
At the present time, you may use your Card to:
• Withdraw cash from the checking
or savings account with us.
• Make deposits to the checking or
savings account.
• Transfer funds between the
checking and savings accounts.
• Make
inquiries on the checking and savings accounts, including current balance,
recent deposits, and recent withdrawals.
b.
Direct Deposit
On the instruction of (i) your employer, (ii)
the Treasury Department, or (iii) other financial institutions, we will accept
direct deposits by EFT of your paycheck or of federal recurring payments, such
as Social Security.
c.
Preauthorized Debits.
You may make direct withdrawals by EFT from
the checking or regular savings account you have with us to a particular person
or company, at least periodically, which you have arranged with that person or
company, provided you have enough funds in the account with us to cover the
payment.
d.
Teller Talk
If we approve your application for telephone
access to the accounts you have with us under Teller Talk, you may use a
telephone to access the account with us and conduct EFTs by calling toll-free
at 877-793-5831. You must use your PIN along with your account number to access
the accounts. At the present time you may use Teller Talk to:
• Withdraw
funds from the checking and savings accounts with us.
• Transfer
funds from the checking and savings accounts.
• Obtain
balance information for the checking and savings accounts.
• Make loan payments from the
checking and savings accounts.
• Determine if a particular item
has cleared.
• Verify the last date and amount
of your payroll deposit.
e.
DNAWeb
If we approve your application for DNAWeb,
you may use a personal computer to access the accounts. For this service, you
will need a personal computer with internet access. The address for DNAWeb
is www.urwfcu.org. You may select a PIN. You must use your PIN
along with your account number to access the accounts. You are responsible for
the installation, maintenance, and operation of your computer and software. We
will not be responsible for any errors or failures involving any telephone
service, internet service provider, your software installation or your
computer. At the present time, you may use DNAWeb to:
• Withdraw
funds from the checking and savings accounts with us.
• Transfer
funds from the checking and savings accounts.
• Obtain
balance information for the checking and savings accounts.
• Make loan payments from the
checking and savings accounts.
• Make bill payments to
preauthorized creditors.
Transactions involving the accounts you have
with us are addressed by the MSA, whereas transactions involving a loan are
addressed by the applicable loan agreement(s).
f.
Mobile Banking
Mobile Banking is a personal financial
information management service that allows you to access account information,
make payments to merchants who have previously consented to accept payments
through DNAWeb and make such other transactions as described in the
DNAWeb Service Agreement using compatible and supported mobile phones and
wireless devices (“Wireless Device”). You agree and understand that the Mobile
Banking service may not be accessible or may have limited utility over some
mobile telephone networks, such as while roaming. The services that you may
access through Mobile Banking are the same account and service transactions
available through DNAWeb. When you register for Mobile Banking, the
designated accounts and bill payment payees linked to the account through
DNAWeb will be accessible through Mobile Banking.
g.
Visa Check Card
You may use your Visa Check Card to purchase
goods and services any place Visa is honored by participating merchants and
merchants accepting the Card and PIN at point of sale (POS) terminals. Funds to
cover your Card purchases will be deducted from the checking account. If the
balance in the account is not sufficient to pay the transaction amount, we may treat
the transaction as an overdraft request pursuant to any overdraft protection
plan, or we may terminate all services under the MSA.
Some merchants may permit you to initiate
debit and bill payment transactions with your card using either the Visa network
or another network shown on your card. We will honor your debit transactions
processed by any of these networks.
Depending on our authorization protocols and
network availability, transactions processed over other networks may or may not
require you to use your PIN to validate a transaction. Generally, you enter
your card number or swipe your card and provide or enter a PIN. You may instead
be asked to sign a receipt or payment authorization. Provisions applicable only
to Visa transactions (such as Visa’s zero liability protections) will not apply
to non-Visa debit transactions and the liability rules for other EFTs in the
section titled “Member Liability” will apply.
h.
Electronic Check Transaction
You may authorize a merchant or other payee to
make a one-time electronic payment from the checking account using information
from your check to pay for purchases, pay bills or pay other obligations
(“Electronic Check Transactions”). You agree that your authorization for an
electronic check transaction occurs when you initiate such a transaction after
receiving any required notice regarding the merchant’s right to process the
transaction or payment, including any written sign provided by the merchant at
the time of your transaction. All terms governing electronic funds transfer
services will apply to Electronic Check Transactions, except the $50 and $500
limits of liability for unauthorized transactions in Section 4 (Member
Liability) of this disclosure. You remain responsible for notifying us of any
unauthorized electronic check transaction shown on your statement.
2. Service Limitations
a.
Automated Teller Machines
i. Withdrawals. Cash withdrawals from ATMs can be made as
often as you like. You may withdraw up to $500 (if there are sufficient funds
in the account) per business day. For purposes of determining whether you have
reached the daily limit, a day ends at 3:00 p.m. Friday, Saturday, Sunday, and
holidays are considered as one business day for the purposes of this limit.
b.
Teller Talk
The accounts with us can be accessed under
Teller Talk via a touchtone telephone only. Not all push button phones are
touchtone. Converters may be purchased for pulse and rotary dial phones. Teller
Talk will be available for your convenience seven (7) days a week. This service
may be interrupted for a short time each day for data processing. If you call
during this time, you will hear a message directing you to call back. While
there is no limit to the number of inquiries, transfers or withdrawal requests
you may make in any one day, transfers from savings accounts will be limited to
six (6) in any one month. No transfer or withdrawal may exceed the funds
available in an account with us. We reserve the right to refuse any transaction
which would draw upon insufficient funds, exceed a credit limit, lower an
account below a required balance or otherwise require us to increase our
required reserve on the account.
c.
DNAWeb
i. Transfers. You may make funds transfers to the accounts
with us, or other accounts you authorize, as often as you like. However,
transfers from a savings account will be limited to a total of six (6) in any
one month. Bill payer transactions are unlimited. You may transfer or withdraw
up to the available balance in the account or available credit line at the time
of the transfer, except as limited under other agreements. We reserve the right
to refuse any transaction that would draw upon insufficient or unavailable
funds, lower an account below a required balance or otherwise require us to
increase our required reserve on the account.
ii. Account Information. Account balance and transaction history
information may be limited to recent account information. The availability of
funds for transfer or withdrawal may be limited, due to the processing time for
ATM transactions and our Funds Availability of Deposits disclosure.
iii. E-Mail and Stop Payment Requests. We may not immediately receive e-mail
communications that you send and we will not take action based on e-mail
requests until we actually receive your message and have a reasonable
opportunity to act. Any stop payment request you transmit electronically is
deemed to be a verbal request and will expire in fourteen (14) days unless
confirmed in writing as addressed in the MSA. Contact us immediately regarding
an unauthorized transaction or stop payment request.
d.
Mobile Banking
You
are fully responsible for understanding how to use Mobile Banking before you
actually do so, and you
must use Mobile Banking in accordance with any use or operational instructions
posted on our web site. You are also responsible for your use of your Wireless
Device and the Mobile Banking Service software provided to you. We will not be
liable to you for any losses caused by your failure to properly use Mobile
Banking, the Software or your Wireless Device. You may experience technical or
other difficulties related to Mobile Banking that may result in loss of data,
personalization settings or other Mobile Banking interruptions. We assume no
responsibility for the timeliness, deletion, misdelivery or failure to store
any user data, communications or personalization settings in connection with
your use of Mobile Banking. We assume no responsibility for the operation,
security, or functionality of any Wireless Device or mobile network that
you utilize to access Mobile Banking. Financial information shown on Mobile
Banking reflects the most recent account information available through Mobile
Banking, and may not be current. You agree that we are not liable for
delays in updating account information accessed through Mobile Banking.
We are not responsible for any actions you take based on information
accessed through the Mobile Banking app that is not current. If you need the
most current account information, you agree to contact us directly.
e.
Visa Check Card
There is no limit on the number of Visa Check
Card purchase transactions you may make during a statement period. Visa purchases are limited to the balance available in an account. In addition, you may not make more than $1,500 in
purchases in one day. We reserve the right to refuse any transaction
that would draw upon insufficient funds or require us to increase our required
reserve on the account. We may set other limits on the amount of any
transaction, and you will be notified of those limits. You are solely
responsible for any disputes you may have with merchandise or services received
using the Visa Check Card. We are not responsible for any damages, liability or
settlement resolution as a result of the misrepresentation of quality, price,
or warranty of goods or services by a merchant.
The use of a Card and Account with us are
subject to the following conditions:
i. Ownership of Cards. Any Card or other device that we supply to
you is our property and must be immediately returned to us, or to any person
whom we authorize to act as our agent, or to any person who is authorized to
honor the Card, according to instructions. The Card may be repossessed at any
time at our sole discretion without demand or notice. You cannot transfer the
Card or Account to another person.
ii. Honoring the Card. Neither we nor merchants authorized to honor
the Card will be responsible for the failure or refusal to honor the Card or
any other device we supply to you. If a merchant agrees to give you a refund or
adjustment, you agree to accept a credit to the account with us in lieu of a
cash refund. You may not use the Card for any illegal or unlawful transaction.
We may refuse to authorize any transaction that we believe may be illegal or
unlawful.
iii. Currency Conversion; International
Transaction Fee. Purchases and withdrawals made in foreign
countries will be billed to you in U.S. dollars. The currency conversion rate
for international transactions, as established by Visa International, Inc., is a rate selected by Visa from the range of rates available in wholesale
currency markets for the applicable central processing date, which may vary
from the rate Visa itself receives,
or the government-mandated rate in effect for the applicable central processing
date. In addition, you will be charged an International Transaction Fee of 1%
of the transaction amount for any card transaction made in a foreign country.
3. Security of Personal Identification Number
The Personal
Identification Number (PIN) is established for your security purposes. The PIN
is confidential and should not be disclosed to third parties or recorded. You
are responsible for safekeeping your PIN. You agree not to disclose or
otherwise make your PIN available to anyone not authorized to sign on the
accounts with us. If you authorize anyone to have or use your PIN, that
authority will continue until you specifically revoke such authority by
notifying us. You understand that person may use DNAWeb, online services or
check card to review all of your account information and make account
transactions. Therefore, we are entitled to act on transaction instructions
received using your PIN and you agree that the use of your PIN will have the
same effect as your signature in authorizing transactions.
If you authorize anyone to use your PIN in any
manner, that authority will be considered unlimited in amount and manner until
you specifically revoke such authority by notifying us and changing your PIN
immediately. You are responsible for any transactions made by such persons
until you notify us that transactions and access by that person are no longer
authorized and your PIN is changed. If you fail to maintain or change the
security of these PINs and we suffer a loss, we may terminate your electronic
fund transfer and account services immediately.
4. Member Liability
You are responsible for
all transfers you authorize using your EFT services as explained in this disclosure,
which is part of the MSA. If you permit other persons to use an EFT service,
Card or PIN, you are responsible for any transactions they authorize or conduct
on any of the accounts you have with us. However, tell us at once if you
believe anyone has used the account, Card or PIN and accessed the accounts with
us without your authority, or if you believe an electronic fund transfer has
been made without your permission using information from your check.
Telephoning is the best way of keeping your possible losses down. For Visa
Credit Card purchase transactions, if you notify us of your lost or stolen
card, you will not be liable for any losses, provided you were not negligent or
fraudulent in handling the Card and you provide us with a written statement
regarding your unauthorized Card claim, otherwise the following liability
limits will apply. For all other EFT transactions except Electronic Check
Transactions, if you tell us within two (2) business days, you can lose no more
than $50 if someone accessed the account with us without your permission. If
you do not tell us within two (2) business days after you learn of the
unauthorized use of the account or EFT service, and we can prove that we could
have stopped someone from accessing the account without your permission if you
had told us, you could lose as much as $500. In no event will you be liable for
more than $50 for unauthorized withdrawals from a line of credit account.
Also, if your statement shows EFTs that you
did not make, tell us at once. If you do not tell us within sixty (60) days
after the statement was mailed or accessible to you, you may not get back any
money lost after the sixty (60) days if we can prove that we could have stopped
someone from making the transfers if you had told us in time. If a good reason
(such as a hospital stay) kept you from telling us, we will extend the time
periods. If you believe that someone has used the Card or PIN without your
permission or you have lost your Card, call: toll free at 800-791-2525, or write:
URW Community Federal Credit Union, 314 Lowes Dr., Danville, VA 24540.
5. Business Days
Our business days are Monday through Friday.
Holidays are not included.
6. Charges for EFT Services
There are certain charges for EFT services, as
described on the Our Rates & Service Charges disclosure. We reserve the
right to impose service charges at a future date after we give you notice of
such changes as required by law. If you request a transfer or check withdrawal
from your personal line of credit account, such transactions may be subject to
charges under the terms and conditions of your loan agreement. If you use an
ATM that is not operated by us, you may be charged an ATM surcharge by the ATM
operator or an ATM network utilized for such a transaction. The ATM surcharge
will be debited from the account with us if you elect to complete the
transaction.
7. Right to Receive Documentation
a.
Periodic Statements
All EFT transactions will be recorded on your
periodic statement. You will receive a statement at least once every quarter.
If you have an EFT transaction, you will receive a statement monthly.
b.
Preauthorized Credits
If you have a direct deposit made to the
account at least once every sixty (60) days from the same source and you do not
receive a receipt (such as a pay stub), you can use Teller Talk or DNAWeb or
you can call us at 434-793-1278 or toll-free at 866-879-6328 to find out
whether or not the deposit has been made.
c.
Terminal Receipt
You may get a receipt at the time you make any
transaction of more than $15 using an ATM, POS terminal or Visa Check Card.
8. Account Information Disclosure
We will maintain the confidentiality and
privacy of your information in accordance with our Privacy Policy. We will
disclose information to third parties about the account or the transfers you
make in the following circumstances:
• As necessary to complete transfers.
• To verify the existence of
sufficient funds to cover specific transactions upon the request of a third
party, such as a credit bureau or merchant.
• To comply with government agency
or court orders.
• If you give us your written
permission.
9. Our Liability for Failure to Make Transactions
If we do not complete a
transfer to or from an account with us on time or in the correct amount according to the MSA, we will be liable for
your actual transaction loss or damage. Our sole responsibility for an error in
a transfer will be to correct the error. You agree that neither we nor the
service providers are responsible for any loss, property damage, or bodily
injury, whether caused by the equipment, software, Credit Union, or by internet
browser providers such as Microsoft (Microsoft Internet Explorer), Apple
(Safari), Mozilla (Firefox), Google (Chrome) or by Internet access providers or
by online service providers or by an agent or subcontractor for any of the
foregoing. Nor will we or the service providers be responsible for any direct,
indirect, special, or consequential economic or other damages arising in any
way out of the installation, download, use, or maintenance of the equipment,
software, online access services, or Internet browser or access software. In this regard, although we have taken
measures to provide security for communications from you to us via the
DNAWeb service and may have referred to such communication as “secured,” we
cannot and do not provide any warranty or guarantee of such security. In states
that do not allow the exclusion or limitation of such damages, our liability is
limited to the extent permitted by applicable law. We will not be liable for
the following:
• If, through no fault of ours,
you do not have adequate funds in an account to complete a transaction, the
account is closed or the transaction amount would exceed your credit limit on
your line of credit.
• If you used the wrong
identification code or you have not properly followed any applicable computer,
Internet or Credit Union instructions for making transfers.
• If your computer fails or
malfunctions or if our DNAWeb system was not properly working and such a
problem should have been apparent when you attempted such a transaction.
• If the ATM
where you are making the transfer does not operate properly, does not have
enough cash or you use a Card improperly.
• If circumstances beyond our control
(such as fire, flood, telecommunication outages, postal strikes, equipment, or
power failure) prevent the transaction.
• If the account with us is frozen
because of a delinquent loan or is subject to a legal process or other claim.
• If the error was caused by a
system beyond our control such as your Internet Service Provider, any computer
virus, or problems related to software not provided by us.
• If you have not given us
complete, correct, and current instructions so we can make a transfer.
• If the error
was caused by any applicable ATM or payment system network. The ATM machine may
retain a Card in certain instances, in which event you may contact us about its
replacement.
We may establish other exceptions in addition
to those listed above.
10. Termination of EFT Services
You agree that we may
terminate your use of any EFT services if you, or any authorized user of an
account or PIN, breach any term of the MSA, or if we have reason to believe
that there has been an unauthorized use of a Card, account or identification
code.
You or any other party to the account can
terminate your use of any EFT services by notifying us in writing. Termination
of service will be effective the first business day following receipt of your
written notice. However, termination of EFT services will not affect the rights
and responsibilities of the parties under the MSA for transactions initiated
before termination.
11. Preauthorized Electronic Fund Transfers
a.
Stop Payment Rights
If you have arranged in
advance to allow a third party to make regular EFTs from the account(s)
with us for money you owe them, you
may stop payment of these preauthorized transfers from the account. You must notify us verbally or in writing at any time up to three (3) business
days before the scheduled date of a preauthorized transfer. We may require written confirmation of the stop
payment order to be made within fourteen (14) days of any verbal notification. If we do receive the written
confirmation, the verbal stop payment
order will cease to be binding
fourteen (14) days after it has been made.
b.
Notice of Varying Amounts
If regular payments may vary in amount, the
person you are going to pay is required to tell you ten (10) days before each
payment when it will be made and how much it will be. You may choose instead to
get this notice only when the payment would differ by more than a certain
amount from the previous payment or when the account would fall outside certain
limits that you set.
c.
Liability for Failures on Preauthorized Transfers
If you order us to stop one of these payments
three (3) business days or more before the transfer is scheduled, and we do not
do so, we will be liable for your losses or damages.
12. Notices
We reserve the right to
change the terms of our EFT services. We will mail or make accessible a notice
to you at least twenty-one (21) days before the effective date of any change,
as required by law. Use of any EFT service is subject to existing regulations
governing the account with us and any future changes to those regulations.
13. Billing Errors
In case of errors or questions about EFTs,
telephone us at 434-793-1278 or toll-free at 866-879-6328 and send us a written
notice. We must hear from you no later than sixty (60) days after we sent the
first statement on which the problem appears. In your notice:
• Tell us your name and account
number.
• Describe the transfer you are
unsure about, and explain as clearly as you can why you believe it is an error
or why you need more information.
• Tell us the dollar amount of the
suspected error.
If you tell us verbally, we may require that
you send us your complaint or question in writing within ten (10) business
days. We will tell you the results of our investigation within ten (10)
business days after we hear from you and will correct any error promptly. For
errors related to transactions occurring within thirty (30) days after the
first deposit to the account (new accounts), we will tell you the results of
our investigation within twenty (20) business days. If we need more time,
however, we may take up to forty-five (45) days to investigate your complaint
or question (ninety (90) days for POS (point of sale) transaction errors, new
account transaction errors, or errors involving transactions initiated outside
the United States). If we decide to do this, we will recredit the account
within ten (10) business days (five (5) business days for Visa Check Card
transactions) for the amount you think is in error, so that you will have the
use of the money during the time it takes us to complete our investigation. If
we ask you to put your complaint or question in writing and we do not receive
it within ten (10) business days, we may not recredit the account.
If we decide after our investigation that an
error did not occur, we will deliver or mail to you an explanation of our
findings within three (3) business days after the conclusion of our
investigation. If you request, we will provide you copies of documents (to the
extent possible without violating other members’ rights to privacy) used in our
conclusion that the error did not occur.
14. ATM Safety Notice
The following information
is a list of safety precautions regarding the use of Automated Teller Machine
(ATM) and night deposit facilities.
• Be aware of your surroundings,
particularly at night.
• Consider having someone
accompany you when the ATM or night deposit facility is used after dark.
• If another person is
uncomfortably close to you at the time of your transaction, ask the person to
step back before you complete your transaction.
• Refrain from displaying your
cash at the ATM or night deposit facility. As soon as your transaction is
complete, place your money in your purse or wallet. Count the cash later in the
safety of your car or home.
• If you notice anything
suspicious at the ATM or night deposit facility, consider using another ATM or
night deposit facility or coming back later. If you are in the middle of a
transaction and you notice something suspicious, cancel the transaction, take
your ATM card or deposit envelope, and leave.
• If you are followed after making
a transaction, go to the nearest public area where people are located.
• Do not write your Personal
Identification Number or code on your ATM card.
• Report all crimes to law
enforcement officials immediately.